Cancellation Policy – BATOOZ LLC

Last Updated: September 2026

At BATOOZ LLC, we understand that plans can change. This page explains how to cancel an order, what happens after you do, and what options are available if your order has already shipped.

Can I Cancel My Order?

Yes. You can cancel your order at any time before it has been shipped. Once we receive your cancellation request, we will stop processing your order and issue a full refund to your original payment method at no cost to you.

How to Request a Cancellation

If you need to cancel your order, please request a cancellation before the item is shipped by contacting us as soon as possible through one of the following methods:

Please have your order number and full name ready so we can locate your order quickly.

What If My Order Has Already Been Shipped?

We cannot cancel your order if it has already left our warehouse. However, you can still return it within our eligible return window once delivered.

  • We will provide a free prepaid return label
  • No restocking fees — ever
  • Full refund processed within 6–7 business days of receiving the returned item

For full details, please visit our Refund & Returns Policy page.

What If I Ordered the Wrong Item?

Contact us immediately if you discover you ordered the wrong item. If the order has not yet shipped, we can cancel it and help you place a new one. If it has already shipped, our standard return policy applies.

Cancellations by BATOOZ LLC

In rare cases, we may need to cancel your order. This can happen if:

  • The item is out of stock or no longer available
  • We are unable to verify your payment details
  • We are unable to confirm your shipping address
  • There is a pricing or listing error on the product

If we need to cancel your order for any reason, you will be notified immediately by email and a full refund will be issued within 6–7 business days.

Refund After Cancellation

Once your cancellation is requested and confirmed prior to shipping:

  • Your full payment will be refunded to your original payment method
  • Refunds are processed within 6–7 business days
  • You will receive a confirmation email once the refund is issued
  • Depending on your bank, it may take a few additional days to appear in your account

Contact Us

Please don't hesitate to reach out if you have any questions about your order or need to request a cancellation. We're happy to help.

Contact Information

📍 Address: 830 Meredith Way, Sparks, NV 89431, États-Unis

✆ Phone: +1 775-213-6804

✉ Email: contact@batooz.com

🕐 Business Hours

Mon – Fri:  9:00 AM – 6:00 PM

Saturday:  Closed

Sunday:  Closed