About Us – BATOOZ LLC

About BATOOZ LLC

BATOOZ LLC is an online retailer based in Sparks, Nevada, focusing on outdoor power equipment, lawn care, and backyard essentials — including zero-turn mowers, riding lawn tractors, portable generators, gazebos, pergolas, and play sets. Everything we carry is shipped free, directly to your door.

We aim to offer high-quality products from trusted brands with reputable distribution, transparent policies, and professional customer support. We believe every customer deserves to know exactly what they're getting — from how we source our products to how we handle returns and warranties.

We built BATOOZ around one simple idea: buying outdoor equipment online should be straightforward and stress-free. No hidden fees, no runaround — just honest listings, real support, and brands you already know and trust.

Business Details

Company Name BATOOZ LLC
Business Address 830 Meredith Way, Sparks, NV 89431, United States
Support Email contact@batooz.com
Support Phone +1 775-213-6804
Support Hours Mon – Fri: 9:00 AM – 6:00 PM (PST)
Saturday – Sunday: Closed

Shipping Information

All orders are processed and shipped from our warehouse located in Sparks, Nevada, United States. Delivery times vary depending on the size of what you ordered:

  • Small and medium items: typically delivered within 1–3 business days after dispatch
  • Oversized or freight items: may require 3–7 business days depending on carrier scheduling and delivery location

For full details on how we handle freight deliveries, damaged items, and more, visit our Shipping Policy page.

Product Authenticity

BATOOZ LLC sources products from manufacturers or authorized distributors located in the United States. All products sold through our website are 100% brand new, genuine, and backed by a comprehensive 3-Year Warranty where applicable.

Secure Payments

We take payment security seriously. All transactions on batooz.com are processed through trusted, industry-standard payment providers using SSL encryption technology. Your card details are never stored on our servers and are protected throughout every step of checkout.

Our Policies

For complete details about our policies, please visit the following pages:

  • Terms of Service — The terms that apply when you shop on batooz.com
  • Privacy Policy — What information we collect, how we use it, and how we protect it
  • Shipping Policy — How we ship, delivery timeframes, freight orders, and tracking
  • Refund & Returns Policy — Our return window, how to request a return, and how refunds are processed
  • Cancellation Policy — How to cancel an order before or after it ships
  • Billing Policy — How we handle payments and billing
  • Assembly & Installation Policy — Our free assembly service and how to schedule it
  • Cookie Policy — How we use cookies on batooz.com

These pages provide full transparency regarding all aspects of shopping with BATOOZ LLC.

We're Here If You Need Us

Have a question about a product? Not sure which mower is right for your yard size? Need help tracking an order? Our team is here and happy to help.

Contact Information

📍 Address: 830 Meredith Way, Sparks, NV 89431, États-Unis

✆ Phone: +1 775-213-6804

✉ Email: contact@batooz.com

🕐 Business Hours

Mon – Fri:  9:00 AM – 6:00 PM

Saturday:  Closed

Sunday:  Closed