Frequently Asked Questions

We offer free standard shipping on orders over $99 to the contiguous 48 states. Orders under $99 ship for a flat rate of $8.95.

Heavy equipment that ships by freight (riding mowers, two-stage snow blowers, large tillers, generators) carries a flat $149 freight fee, quoted and confirmed with you before the item ships. Full details are on our Shipping & Returns page.

Standard delivery takes 3–7 business days within the contiguous US. Freight shipments of heavy equipment take 5–10 business days. You'll receive a tracking number (or freight scheduling call) as soon as your order leaves our warehouse.

Large items ship by freight carrier with curbside delivery, for a flat $149 freight fee, in 5–10 business days. Here's what to expect:

• Before shipment: we confirm the freight quote with you before the item leaves our warehouse — no surprise charges.
• Scheduling: the freight carrier calls you to schedule a delivery appointment. An adult (18+) must be present.
• Liftgate service: a liftgate-equipped truck lowers the crate to ground level at your curb or driveway. White-glove options are described on our Shipping & Returns page.
• Inspect before you sign: check the packaging and machine for visible damage before signing the delivery receipt. Note any damage on the receipt and photograph it — this protects your claim.

See "What if my order arrives damaged or defective?" below if you find a problem.

No. We ship to the 50 US states only and do not offer international shipping. Orders to Alaska and Hawaii may require a freight quote — contact us at +1 775-213-6804 or support@batooz.com before ordering and we'll confirm the shipping cost.

As soon as your order ships, we email you a tracking number and carrier link. You can also check your order status anytime on our Track Order page — just enter your order number and the billing email address from your order confirmation. Freight shipments are scheduled directly by the carrier, who will call you to set a delivery appointment.

Usually, yes — if you contact us before the order ships. Call +1 775-213-6804 (Mon–Fri, 8am–6pm PT) or email support@batooz.com with your order number as soon as possible. Once an order has shipped or a freight pickup is scheduled, it can no longer be changed or cancelled, but you can still use our 30-day return policy after delivery.

We accept Visa, Mastercard, American Express, and Discover. All card payments are processed securely by Stripe over an encrypted SSL connection. Your card details go directly to Stripe — we never see, store, or have access to your full card number on our servers. Look for the padlock in your browser's address bar at checkout.

We work hard to keep our prices fair, and we'll do our best to match a verifiable, publicly advertised price from a US-based competitor on an identical, in-stock item (same brand and model number). Please contact us before you purchase — call +1 775-213-6804 or email support@batooz.com with a link to the competitor's listing, and we'll review it and get back to you promptly. Price matching is not available after an order has been placed.

You have 30 days from delivery to return an item. To qualify, the product must be unused, in its original packaging, and include all accessories, manuals, and documentation. Start a return by contacting us with your order number — we'll confirm eligibility and give you return instructions. Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the item. Full terms: Shipping & Returns.

Standard items returned unused in original packaging have no restocking fee. Heavy equipment — riding mowers, snow blowers, tillers, and generators — that has been fueled, assembled, or used is subject to a 15% restocking fee, because it can no longer be sold as new. Equipment that has been fueled must be drained and made safe before return shipping.

Return shipping is paid by the customer, unless the return is due to our error or a defect — in that case we cover the return cost or arrange a pickup. For heavy equipment returns, freight return shipping can be significant, so please call us before ordering if you're unsure which model is right for you — we'd rather help you buy the right machine the first time.

Contact us right away at +1 775-213-6804 or support@batooz.com with your order number and photos of the damage. For freight deliveries, inspect the shipment and note any damage on the delivery receipt before signing — this is essential for carrier claims. Depending on the situation we'll arrange a repair, replacement, or refund, and we cover the return/freight costs when the problem is our error or a defect. Keep all original packaging until the issue is resolved.

Every product we sell is a genuine product backed by the full original manufacturer warranty — from Craftsman, Honda Power Equipment, Cub Cadet, DR Power, and Troy-Bilt. Warranty terms (length, coverage, and conditions) are set by each manufacturer and are included in the product documentation. Batooz LLC is not the warrantor, but we help you file and route your claim to the right place. See our Warranty page for full details.

Start by contacting us with your order number, the model and serial number of the equipment, and a description of the problem. Then, depending on the brand:

• Honda Power Equipment: warranty service is performed through Honda's nationwide network of authorized servicing dealers — we can help you locate your nearest one.
• Craftsman, Cub Cadet, DR Power, Troy-Bilt: claims are handled through each manufacturer's customer service and authorized service network. We'll give you the correct contact, help you register the product if needed, and walk you through the process.

Keep your proof of purchase (your Batooz order confirmation works) — every manufacturer requires it for warranty service. Registering your product with the manufacturer when it arrives also speeds up future claims.

Most equipment ships partially assembled in its factory crate or box — typical setup involves attaching a handle, installing the battery, or adding oil and fuel. Step-by-step setup instructions are included with every product, and most setups take well under an hour with basic household tools. If you choose free in-store pickup at our Sparks, NV store, you can request basic setup guidance from our team when you collect your order — we're happy to walk you through it.

Yes. We stock genuine OEM parts and maintenance supplies — blades, belts, filters, and oil — in our Parts & Maintenance category. To make sure you get the right part the first time, contact us with your equipment's model and serial number (found on the equipment's rating plate) and we'll match the correct part for your machine.

Yes. We sell genuine products from Craftsman, Honda Power Equipment, Cub Cadet, DR Power, and Troy-Bilt, each backed by the full manufacturer warranty. We never sell knock-offs, gray-market goods, or "compatible" substitutes presented as brand products. What you see on the product page is the real machine, in the manufacturer's box, with the manufacturer's warranty.

Choose Free In-Store Pickup at checkout and your order will be ready at our store — 830 Meredith Way, Sparks, NV 89431 — within 1 business day. We'll notify you by phone or email when it's ready. When you come in, bring your order confirmation and a photo ID. Pickup is available during store hours: Mon–Sat, 8am–6pm PT. Need a hand with setup? Ask us when you pick up — basic setup guidance is free.

Batooz LLC operates a real brick-and-mortar store and showroom at 830 Meredith Way, Sparks, NV 89431. Store hours: Mon–Sat, 8am–6pm PT. Stop by to see equipment in person before you buy. Phone and email support is available Mon–Fri, 8am–6pm PT at +1 775-213-6804 and support@batooz.com. Directions and a map are on our Contact page.